Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached where applicable, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, contact us at recovers.sweden@gmail.com. Please do not send an item back before contacting us and receiving return instructions.

If your return is accepted, we will provide return instructions and tell you how and where to send your package. Unless the return concerns a defective, damaged, incorrect or otherwise non-conforming item, you are responsible for the return shipping cost. Items sent back without first requesting a return may not be accepted.

Returns should be sent to:

reCovers Sweden AB
Sanatoriegatan 29A
416 53 Göteborg
Sweden

You can always contact us at recovers.sweden@gmail.com with questions about returns.

DAMAGES AND ISSUES

Please inspect your order when you receive it and contact us as soon as possible if the item is defective or damaged, or if you receive the wrong item. Include your order number and, where relevant, photographs of the issue so that we can assess it and make it right.

EXCEPTIONS AND NON-RETURNABLE ITEMS

We may not be able to accept returns for items that have been worn, used, washed, damaged or altered after delivery, or returned without packaging where that packaging is necessary to protect the item.

Gift cards are non-refundable, except where applicable law requires otherwise.

Certain goods made to the customer’s specifications or clearly personalised may be excluded from the statutory right of withdrawal where permitted by applicable law. Being handmade or made to order does not by itself remove the right of withdrawal.

These exclusions do not affect your statutory consumer rights, including your rights concerning defective, faulty or incorrectly supplied goods.

SALE ITEMS

Sale items are subject to the same return conditions as other items unless otherwise stated. Your statutory consumer rights are not affected.

EXCHANGES

The fastest way to receive a different item is to return the item you have. Once the return has been accepted, place a separate order for the new item.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your order is being shipped to the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to any statutory exceptions.

The withdrawal period ends 14 days after the day on which you, or a third party you have nominated other than the carrier, receives the goods. If your order is delivered in separate parts, the period ends 14 days after you receive the last item or part of the order.

To exercise this right, contact us at recovers.sweden@gmail.com with a clear statement that you want to withdraw from your purchase. You may use the following wording:

“I hereby notify you that I wish to withdraw from my contract of sale for the following item or items: [describe the items]. Order number: [order number]. Ordered on: [date]. Received on: [date]. Name: [your name]. Address: [your address].”

You must send the item back without undue delay and no later than 14 days after notifying us that you wish to withdraw. You may handle the item only as necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value caused by handling beyond what is necessary for that purpose.

Unless we have agreed otherwise or the item is defective, damaged, incorrect or otherwise non-conforming, you are responsible for the direct cost of returning the item.

The right of withdrawal does not affect your statutory rights relating to defective, damaged or incorrectly supplied goods.

REFUNDS

We will notify you when we have received and inspected your return and tell you whether the refund has been approved.

For an eligible EU withdrawal, we will refund the payments covered by the withdrawal, including the cost of our least expensive standard delivery option, within the period required by applicable law. Any additional delivery cost resulting from your choice of a more expensive delivery method, such as Express shipping, is not refundable unless required by law.

We may wait to issue the refund until we have received the returned goods or you have provided proof that you sent them back, whichever occurs first. Refunds are issued to the original payment method unless otherwise agreed.

Your bank or card provider may require additional time to process and display the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at recovers.sweden@gmail.com.

CONTACT INFORMATION

reCovers Sweden AB
Sanatoriegatan 29A
416 53 Göteborg
Sweden

Email: recovers.sweden@gmail.com
Phone: +46 70 232 51 04
Organisation number: 559474-0044
VAT number: SE559474004401